Many businesses are struggling to support a workforce which is newly remote, in the wake of the COVID-19 global pandemic. The shift to remote work has been challenging and many businesses which never previously had a remote workforce have had to adapt, and not every business is excelling at helping their remote employees.
On the contrary, many companies and businesses are leaving their employees high and dry, as they deal with the reality of working remotely. One the other hand, one company that is an excellent example of how to support their remote workforce is F.H. Cann & Associates Inc.
This leading provider of account receivables management and call center solutions is really going above and beyond when it comes to supporting their remote workforce, and now, we’re breaking down how FH Cann & Associates navigates the challenges of supporting their remote call agents.
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— FH Cann & Associates (@fhcann) June 24, 2020
About F.H. Cann & Associates Inc.
F.H. Cann & Associates Inc. provides call center solutions for some of the largest and most complex projects in today’s business landscape. They are notably well-respected as a business, and recently were selected for the 2020 Best of North Andover Award in the Financial Institution category by the North Andover Award Program.
A representative from this award says it goes to “companies that we believe have achieved exceptional marketing success in their local community and business category.”
F.H. Cann & Associates Inc. has been experiencing accelerated growth and has even been able to hire new employees during the 2020 coronavirus pandemic, a feat which many companies have not been able to accomplish. They’re known for providing operational excellence, and going above and beyond what is expected of similar companies.
How FH Cann & Associates navigates challenges of supporting remote call agents
FH Cann & Associates has a robust infrastructure in place, which allows them to give their remote call agents great support.
- The employees at F.H. Cann & Associates Inc. are fully trained and are experts at call center management projects. This means they’re well equipped to complete their job from everywhere, even a remote location.These employees undergo frequent recertifications and trainings and are up to speed on the latest systems and requirements for call center management.
- Because FH Cann & Associates offers competitive wages and benefits, this means their employees stay with them for a long time and are well-versed in every aspect of call center work. This helps their understanding of how to complete the job, while being a remote employee.
- Fh Cann & Associates has excellent systems in place to handle call center projects from clients in a wide variety of industries, including education, utilities, government, and healthcare organizations. Because these systems and understanding are already in place, the remote call agents are well supported as they handle these projects.
- FH Cann & Associates utilizes the most advanced call center technologies, and this is a great advantage to agents who are working remotely. Having the latest technologies enables remote agents to do their job effectively from anywhere, with no hiccups.F.H. Cann & Associates Inc. also excels when it comes to safety and security, ensuring that despite using a remote workforce, their client’s information is secure.
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